Refund policy
I care deeply about your purchase satisfaction. If the product you receive is damaged or incorrect, please contact me so I can make it right.
For original art purchases, please note that I use real leaves in my artwork. Therefore, there may be small holes, tears, and other imperfections on the leaf. I embrace this as part of the natural beauty of each unique leaf. I do not consider these slight imperfections damaged product.
30-Day Returns
You have 30 days from delivery to request a return.
To be eligible, the artwork must be in the same condition you received it, and you’ll need your receipt or proof of purchase.
How to Start a Return
- Email hello@leafbourneart.com
to request a return. - If your return is approved, I’ll share the how and where to send your package.
Please note: Packages sent back without a return request can’t be accepted.
Damages & Issues
If your order arrives damaged, defective, or incorrect, email hello@leafbourneart.com
right away so I can make it right. Photos are very helpful!
Exceptions (Non-Returnable Items)
Some items can’t be returned:
- Digital items
- Custom or personalized pieces
If you’re unsure, just reach out and I’ll gladly advise on your specific item.
Exchanges
The quickest way to get a different piece is to return your original item first. Once your return is accepted, you can place a new order for the piece you want.
Refunds
Once I receive and inspect your return, I’ll notify you of approval.
If approved, a refund will be issued to your original payment method within 10 business days. (Your bank or card issuer may need a bit more time to process.)
If it’s been more than 15 business days since your refund was approved, please email hello@leafbourneart.com and I’ll look into it right away.